Yes. You can request a telehealth appointment at any time, including evenings, weekends, and public holidays. Doctors are available 24/7.

A Medicare card is required for identity verification and to issue an electronic prescription (eScript). If you don’t have a Medicare card, that’s okay - you’ll be asked to upload a valid form of photo ID instead, and a paper prescription will be sent directly to your nominated pharmacy.​

During your telehealth consultation, the doctor will discuss your condition in the same way they would in a physical clinic visit. They’ll ask about your symptoms, medical history, and current medications to determine the most appropriate treatment plan. If a prescription is required, it will be issued as an eScript (Medicare card holders) or sent directly to your nominated pharmacy (non-Medicare). 

Yes, if clinically appropriate. Prescriptions are issued at the doctor’s discretion and may be sent as an eScript (Medicare card holders) or directly to your nominated pharmacy (non-Medicare).​

Yes, if clinically appropriate. Your doctor may issue a single-day or multi-day medical certificate where appropriate.

Most consultations take only a few minutes, depending on your concerns.

Yes. All telehealth consultations comply with Australian privacy and confidentiality standards.​

If a physical examination is required, the doctor will advise you on next steps and may provide a referral or letter to support in-person follow-up.​

The prescribing of all medications is at the doctor’s discretion. Some medications cannot be prescribed via telehealth due to regulatory and clinical restrictions. These include certain controlled and monitored medicines.​

Telehealth appointments are privately billed, with payment required at the time of consultation. Medicare rebates do not apply.​

Appointment times may vary depending on clinical demand. You’ll be notified by SMS when a doctor is ready to review your request.

Please ensure you have reliable phone and internet reception and are in a private, quiet location for your consultation.

Yes. You can have a consultation as usual. If a prescription is issued and you don’t have a Medicare card, it will be sent directly to your nominated pharmacy instead of as an eScript, so they can dispense it straight away.

If any documents are issued during your consultation, you can access them by logging into your secure patient portal. You’ll receive instructions on how to log in after your consultation.