#banner-109 { background-image: url(''); background-position: 50% 50%; background-size: cover; height: 1%; min-height: 200px; } @media (min-width: 768px) { #banner-109 { background-image: url(''); } } @media (min-width: 992px) { #banner-109 { background-image: url(''); } } @media (min-width: 1200px) { #banner-109 { background-image: url(''); } } @media (min-width: 1500px) { #banner-109 { background-image: url(''); } } @media (min-width: 2000px) { #banner-109 { background-image: url(''); } }

Get In Touch

Have questions about our telehealth services? Complete the form below and our team will get back to you.

Email Support

We typically respond within 24 hours

Opening Hours

Mon-Fri: 9am - 5pm

General Enquiries

Questions about our services, billing, or technical support

Note

Some conditions may require an in-person examination.
Controlled substances cannot be prescribed online.
This service is not for emergencies.

If this is an emergency, you have been in a major accident, have chest pain, difficulty breathing or uncontrolled bleeding, please call 000 immediately.

Frequently Asked Questions

Quick answers to common questions

How quickly will I receive a response? ▼

We aim to respond to all enquiries within 24 hours during business days. For urgent medical matters, please use our telehealth service or call emergency services.

Can I book an appointment through this form? ▼

This form is for general enquiries and support questions only. To book an appointment, please visit the relevant service page and follow the booking steps provided.

What if I need urgent medical advice? ▼

If you need urgent medical advice, please book a telehealth consultation through our Virtual GP service. In case of emergency, always call 000.

How do I update my account information? ▼

You can update your account information through your patient portal after logging in. If you need assistance, please contact us using the form above and select "Technical Support" as your enquiry type.

Who do I contact for urgent enquiries about my consultation? ▼

For any urgent enquiries related to your consultation, please contact our partner clinic, directly. Support is available 24/7 by email at clinic@medmate.au or by phone on 1300 858 909.