Medical certificates

How It Works

Most certificates are issued shortly after your telehealth assessment.

1

Choose your certificate type

Connect with a Doctor - An Australian-registered doctor will review your request and medical history, then call you.
2

Complete a short online consult

Fill out a quick form or join a video call with a doctor
3

Receive your certificate by email

If approved, your medical certificate will be made available via our secure online portal.
What We Issue

What We Issue

  • Sick leave certificates
    For work or study when you're unwell

  • Carer's certificates
    When you need to care for a sick family member

  • Student absence certificates
    For educational institutions

FAQ's

Can I request a medical certificate 24/7?

Yes. Doctors are available anytime of the day or night.

Are online medical certificates valid?

Yes. Medical certificates issued by Australian-registered doctors are recognised by workplaces, schools and universities.

How does the assessment work?

You’ll receive a reminder message before your assessment time. The doctor will call you or provide a video link to complete the short consult.

How quickly will I receive my certificate?

Your medical certificate will be available immediately in your secure portal. You will be provided with instructions on how to log in after your consultation.

Can certificates be backdated?

No. They can only be issued for current or future dates, though the doctor can note when your symptoms began.

Can I request a certificate for my child?

Yes, carer’s certificates can be issued following assessment.

How is the certificate delivered?

Your certificate will be in your secure portal. You will receive instructions on how to log in after your consultation.

Can I request a medical certificate for more than 1 day?

Yes. You have the option to choose a single day or multiday medical certificate.

Can I request a clearance certificate to return to work? 

No. A clearance certificate needs to be provided by a doctor who can assess you in person.

How do I access my documents, referrals, or medical certificates?

If any documents are issued during your consultation, you can access them by logging into your secure patient portal. You’ll receive instructions on how to log in after your consultation.

Need something else?

We also provide telehealth consultations and online prescriptions.